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Lordswood House

Routine Appointments

We have two types of appointment. Same day or pre- booked.

Each appointment offered is for 10 minutes which sadly only allows a limited time for discussion so multiple or complex problems may therefore require a further appointment.  If you feel that your appointment will exceed 10 minutes please inform the receptionist and she will try and allocate a little more time.

We encourage patients to ring on the day they wish to be seen to make an appointment. Same day appointments can be booked by phoning the surgery after 08.30 am on the day the appointment is needed.

Please ring early on the day to ensure a better choice of appointment.

Routine/Review appointments should be arranged after 9.00am.

If you know in advance when you need to see the doctor (for example for a follow up or routine appointment or for a condition that will wait until it is convenient for you to see a particular doctor) please try to make your appointment a week or so in advance. Pre-booked appointments can be made up to six weeks in advance.

Urgent Appointments

If you need an appointment urgently please phone the surgery as early as possible during the day. If there are no available appointments and you feel that you need to be seen please tell the receptionist why so that they can help you.

We have a doctor who is on call to the practice on a daily basis in the afternoon for emergencies. If you ring after 12.00pm and feel the matter is urgent and there are no available afternoon appointments you will be offered an appointment in the emergency clinic.

If you would like a chaperone in attendance during your consultation/examination please ask.


There is ALWAYS a doctor on call  if you require medical attention URGENTLY.

Please note: Dr. Purnell is currently on maternity leave.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If possible please try to telephone reception before 10am (unless it is an emergency)  if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Patient Text & Email Message Service

We now text patients who have given us their mobile numbers a confirmation and a reminder of their appointment date and time when they book an appointment. Read more about our texting service here. This will also allow you to cancel your appointment if you are unable to make it.  

We never reveal confidential information in a text message. We provide a practice email address at and we offer online patient bookable appointments. If you have any suggestions about other things you would like to be able to access using this facility please let us know and we will consider your request

We offer online patient bookable appointments and our on-line repeat prescription ordering service allows patients access to our clinical system to view and order their actual repeat medicines via the internet.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website