e-Consult (Online Consultations) is live now
- E-Consult is our new system for contacting the surgery
- We expect it to be more convenient than telephoning us
- No system is perfect but we believe it will offer you a better, safer service
- If you don’t have access to the internet or you have difficulty completing the form you can still telephone the surgery – our Care Navigators will help you.
- Prioritising safe face to face appointments is important for all
- Continuity of care is our main focus at Lordswood
What is e-consult, and how does it work?
E-Consult Is now live!
Want to receive advice and help from a GP without having to leave the house?
Tired of waiting in a phone queue for an appointment, then eConsult could be the way forward for you …….
The surgery is now live with an online service called eConsult, which can be accessed via our website.
This will allow patients to access help or advice from a GP online and get a response back by the end of the next working day.
Patients will have the option to seek general advice or help for a specific condition or an administrative request such as requesting a fit note. Patients will be able to access self-help information; access local services, get pharmacy advice or get advice from their GP.
So what do I have to do as a patient to access eConsult and what happens after I submit the form?
You will be able to click on the eConsult Tile on the practice website with the option to get general advice or help for a specific condition or to submit an administrative request.
You will then select help for a condition via a range of options – type to search, A-Z list or by body area.
Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from a GP at the surgery.
If selecting ‘treatment and advice from my GP’ then you will be directed to complete an online form about your symptoms. There are safety checks in place to confirm that you do not have any symptoms that require immediate or urgent care.
After completing the eConsult online form and providing your phone number and email address at the end of the consultation, you will then be emailed a confirmation of the consultation and will be informed that the practice will respond to you by the end of the next working day at the latest.
Please check your junk mail folder for confirmation of the consultation and the subsequent response from the surgery.
e-Consult also works with the NHS App
Use the NHS App to:
- Get advice about coronavirus
- Order repeat prescriptions
- Book appointments
- Check your symptoms
- View your medical record
- Register to be an organ donor
- Find out how the NHS uses your data
- Consult a GP or health professional through an online form and get a reply (eConsult)
For more information visit: https://www.nhs.uk/apps-library/nhs-app/
Frequently Asked Questions for Patients
If submitted before 3pm-we endeavour to complete a same day response. If submitted after 3pm- response by the end of the next working day.
Not a problem, a receptionist can go through the eConsult over the phone using the eConsult lite template.
You can select ‘I want help for my child’ option.
Your eConsult will be reviewed by a clinician and if you need to be seen you will be given an appointment.
Continue to complete and eConsult. eConsult will flag up whether you need an urgent face to face appointment.
This happens when a patient reports symptoms that suggest they are too unwell for the eConsult system.
We will check to see if someone has tried to contact you.
Complete an eConsult selecting ‘I want administrative help’.
This will be picked up and handled within the practice time frame (If submitted before 3pm-we endeavour to complete a same day response.
If submitted after 3pm- response by the end of the next working day).