Frequently Asked Question
Below you’ll find answers to the questions we get asked the most about our services and practices.
Please telephone us and explain you need to see a doctor urgently – The receptionist will ask you for a brief description of the problem and will offer you an appointment with the most appropriate clinician. To find the number of your surgery please click below to view information about our surgeries.
You can book an appointment by logging into your Online Services – please do not email or fax an appointment request. If you are unable to book online then call us at the surgery. You can find the number you need by clicking below.
Please click the link to view:
- Glucosamine and chondroitin,
- Herbal treatments,
- Immediate release fentanyl,
- Lidocaine plasters,
- Lutein and antioxidants,
- Once daily Tadalafil,
- Omega-3 fatty acid compounds,
- Perindopril arginine,
- Prolonged release doxazosin,
- Rubifacients (excluding topical NSAIDs),
- Targinact – Oxycodone and naloxone combination.
- Tramacet – paracetamol and tramadol combination,
- Vaccines administered exclusively for the purposes of travel (see list in policy).
There are occasions when patients need to be assessed by the doctor or nurse which might involve an intimate examination.
The practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor or nurse.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
The average pay for GPs working in Lordswood Group Medical Practice in the last financial year was £57,304 before tax and national insurance.
If you enjoy and value the service we provide, or feel a member of staff deserves a special mention, we would love to hear from you. We also value your comments about service improvement and use this feedback to continually evolve and improve the service we offer to patients. Please click below to leave us your feedback
Modern Slavery Statement
Section 54 of the UK Modern Slavery Act (2015) requires commercial organisations operating in the UK with an annual turnover in excess of £36m to produce a ‘slavery and human trafficking statement for each financial year of the organisation’.
Organisational Structure and Business
Our Health Partnership is one of the UK’s biggest GP partnerships. It brings together 52 surgeries in the Midlands and Shropshire. By using our shared expertise to tackle the challenges of GP practice today, we can keep local surgeries thriving and provide the excellent care that our patients need now and into the future.
Our approach to slavery and human trafficking
We are committed to tackling modern slavery within every part of our business and its supply chains. Our Anti-slavery statement, in combination with the establishment of effective policies, demonstrates our commitment to the issue of modern slavery and ensures that appropriate and coordinated action is taken throughout the business.
We have taken action to understand and address the risks of modern slavery within our operations, including:
- The development of robust processes around whistleblowing, grievance, disciplinary and bullying and harassment policies, to provide both staff and patients with assurance that modern slavery concerns will be raised and dealt with appropriately
- Staff training and increasing awareness of modern slavery, on how to spot signs and raise complaints within the organisation, and monitoring the delivery of this training to staff
- Putting in place Strict standards for conduct in the workplace, mirroring the NHS code of conduct, as referenced within our staff handbook and code of conduct policy
- Ensuring inappropriate employment practices are avoided by adhering to our Illegal Working Prevention, DBS, and Recruitment policies, to ensure identity checks, DBS, qualifications and references are in place
- Continued development of policies around safeguarding