FAQ

Frequently Asked Questions

Lordswood Medical Group

Please telephone us and explain you need to see a doctor urgently – The receptionist will ask you for a brief description of the problem and will offer you an appointment with the most appropriate clinician. To find the number of your surgery please click below to view information about our surgeries.

To view our opening hours and for information about our practices please click below.

Lordswood House Practice opening hours

Quinton Family Practice opening hours

Selcroft Medical Practice opening hours

You can book an appointment by logging into your Online Services – please do not email an appointment request. If you are unable to book online, then please call us at the surgery. You can find the number you need by clicking below.

Book an appointment

Please click the link to view:

Our NHS services

Please click the link to view:

Our Non-NHS services

Co-proxamol,

Dosulepin,

Glucosamine and chondroitin,

Herbal treatments,

Homeopathy,

Immediate release fentanyl,

Lidocaine plasters,

Liothyronine,

Lutein and antioxidants,

Once daily Tadalafil,

Omega-3 fatty acid compounds,

Perindopril arginine,

Prolonged release doxazosin,

Rubifacients (excluding topical NSAIDs),

Targinact – Oxycodone and naloxone combination.

Tramacet – paracetamol and tramadol combination,

Trimipramine,

Vaccines administered exclusively for the purposes of travel (see list in policy).

There are occasions when patients need to be assessed by the doctor or nurse which might involve an intimate examination.

The practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor or nurse.

Lordswood Medical Group takes it very seriously if a member of our team is treated in an abusive or violent way.  Thankfully this is an incredibly rare occurrence but for the avoidance of doubt, please see our Zero Tolerance Policy below:

We support the Government’s Zero Tolerance campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. Our team aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances whilst dealing with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  Our team understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent, intimidating or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain a good relationship with their patients the practice would like to ask all its patients to read and take note of the types of behaviour that would be found unacceptable:

Using bad language or swearing at practice staff

Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving

Verbal abuse towards the staff in any form including verbally insulting the staff

Any form of intimidation

Racial abuse and sexual harassment will not be tolerated within this practice

Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

Causing damage/stealing from the Practice’s premises, staff or patients

Obtaining drugs and/or medical services fraudulently

We ask that you treat our team courteously at all times and in return, we will do all we can to try and help and support you.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in Lordswood Group Medical Practice in the last financial year was £57,304 before tax and national insurance.

Lordswood Medical Group takes the protection of our patient’s data and privacy very seriously. We are fully compliant with GDPR legislation and a copy of our privacy policy can be viewed by clicking the button below.

Read Our Privacy Policy

If you enjoy and value the service we provide, or feel a member of staff deserves a special mention, we would love to hear from you. We also value your comments about service improvement and use this feedback to continually evolve and improve the service we offer to patients. Please click below to leave us your feedback.

Feedback

Modern Slavery Statement

Section 54 of the UK Modern Slavery Act (2015) requires commercial organisations operating in the UK with an annual turnover in excess of £36m to produce a ‘slavery and human trafficking statement for each financial year of the organisation’.

Organisational Structure and Business

Our Health Partnership is one of the UK’s biggest GP partnerships. It brings together 52 surgeries in the Midlands and Shropshire. By using our shared expertise to tackle the challenges of GP practice today, we can keep local surgeries thriving and provide the excellent care that our patients need now and into the future.

Our approach to slavery and human trafficking

 We are committed to tackling modern slavery within every part of our business and its supply chains. Our Anti-slavery statement, in combination with the establishment of effective policies, demonstrates our commitment to the issue of modern slavery and ensures that appropriate and coordinated action is taken throughout the business.

Due diligence

We have taken action to understand and address the risks of modern slavery within our operations, including:

The development of robust processes around whistleblowing, grievance, disciplinary and bullying and harassment policies, to provide both staff and patients with assurance that modern slavery concerns will be raised and dealt with appropriately

Staff training and increasing awareness of modern slavery, on how to spot signs and raise complaints within the organisation, and monitoring the delivery of this training to staff

Putting in place Strict standards for conduct in the workplace, mirroring the NHS code of conduct, as referenced within our staff handbook and code of conduct policy

Ensuring inappropriate employment practices are avoided by adhering to our Illegal Working Prevention, DBS, and Recruitment policies, to ensure identity checks, DBS, qualifications and references are in place

Continued development of policies around safeguarding